Maintenance

The provider experienced and issue with their MC-LAG configuration when they reloaded their peering switches, which resulted in a loss of connectivity for approximately 5 minutes while their switches booted.

We have identified the root cause of the issue experienced this evening and will be resolving it with offline configuration changes.

We will notify customers of any potentially service impacting events.

We have worked with the affected provider to identify a MTU mismatch on their routing equipment.

The mismatch has been corrected, and the affected infrastructure has now been pushed back into production.

We will be deploying a software update to our self-service portal.

During the update works, the portal will be offline.

Please note, that customer virtual and dedicated servers will remain online and aren't affected by these maintenance works.

As our upstream network provider replaced the faulty switch, some services lost upstream connectivity.

After troubleshooting with the provider, we identified that in the process of replacing the faulty network equipment, they inadvertently replaced the wrong switch, which led to a large portion of their infrastructure no longer routing traffic correctly.

Unfortunately, as our BGP sessions remained active, but not routable, failover to our tertiary systems did not take place automatically. ...

We will perform maintenance on our network infrastructure in our London 1 location to upgrade our access layer switches to 25Gb capable equipment.

As part of this, we will be re-patching hypervisor nodes into the new access switches, however, we will re-route traffic through alternate uplinks beforehand.

Dedicated server customers with the prefix "lon1-a4" will be unaffected by the maintenance.

We expect disruption to be minimal and will update this page with more information as required...