Previous incidents
October 2025
Oct 15, 2025
1 incident
WAF Service Availability
Downtime
Resolved Oct 15 at 09:37pm BST
RFO
Date and Time of Incident:
15-Oct-2025, 20:28 - 20:49
Timeline of Events
- 20:28: Availability alerts triggered, indicating a loss of Web Application Firewall cluster 1.
- 20:32: Technical teams begin fault investigation.
- 20:40: Issue identified as a locked-up worker node.
- 20:45: Worker node removed from WAF cluster.
- 20:49: Service availability returns to normal.
Summary of impact
One of the WAF worker nodes in cluster 1 experienced a software failure that cau...
3 previous updates
Oct 06, 2025
1 incident
Broadband: L2TP Provider Issues
Downtime
Resolved Oct 09 at 08:45am BST
The provider has confirmed this disruption was a result of a targeted DDoS attack against their core network.
They have taken measures to filter the malicious traffic out and have seen full service restoration.
5 previous updates
September 2025
August 2025