Reason For Outage

Executive Summary

On Tuesday 2nd December 2025, two network devices in one of our data centre racks experienced rare simultaneous hardware failure, temporarily affecting some services hosted in a specific area of our cloud platform.

Our systems initially handled the first failure automatically with no customer impact, but when the backup device failed just three minutes later, our technical teams immediately enacted emergency procedures.

By re-routing affected connec...

Broadband services have been stable over the last 24 hours.