Maintenance

As our upstream network provider replaced the faulty switch, some services lost upstream connectivity.

After troubleshooting with the provider, we identified that in the process of replacing the faulty network equipment, they inadvertently replaced the wrong switch, which led to a large portion of their infrastructure no longer routing traffic correctly.

Unfortunately, as our BGP sessions remained active, but not routable, failover to our tertiary systems did not take place automatically. ...

We will perform maintenance on our network infrastructure in our London 1 location to upgrade our access layer switches to 25Gb capable equipment.

As part of this, we will be re-patching hypervisor nodes into the new access switches, however, we will re-route traffic through alternate uplinks beforehand.

Dedicated server customers with the prefix "lon1-a4" will be unaffected by the maintenance.

We expect disruption to be minimal and will update this page with more information as required...