Previous incidents
Broadband Issues: Telehouse West
Resolved Feb 22 at 07:21am GMT
We have observed an extended period of stability, all broadband services are online.
We'll update this incident with further details as we receive them.
4 previous updates
Broadband Sessions Failing to Connect
Resolved Jan 12 at 01:06pm GMT
The provider has made changes to correct the routing issue.
We have since seem all affected broadband sessions connect successfully.
1 previous update
BT Wholesale Connectivity Drop
Resolved Jan 02 at 11:27am GMT
BT NOC has provided the following information:
Date and Time of Incident:
02/01/2025, 10:04 AM
Summary of Impact:
At 10:04 AM on 02/01/2025, a brief disruption occurred, impacting all
services routed through the THW POP. Leased Line services restored
almost immediately. Broadband services experienced varied recovery
times, depending on customer router PPP dialer frequency, with some
requiring a manual reboot to re-establish connect...
2 previous updates