We have observed an extended period of stability, all broadband services are online.

We'll update this incident with further details as we receive them.

All broadband sessions are back online - We have not had confirmation that the issues on the provider's side have been resolved, as such, we are still considering broadband services at risk of further disruption.

We can see broadband sessions are now dialing via alternative paths, with the majority of sessions back online.

We are aware of a network device failure in BTs POP in THW.

Sessions are diverting via alternative paths, however, continued issues in the provider's THW POP are causing disruption.

We are working to isolate the THW NNIs, and route L2TP traffic via alternative paths.

We are aware of an issue with broadband sessions connecting via BT's Telehouse West POP.

We are working with the BT to isolate the root cause.