Previous incidents

October 2024
Oct 25, 2024
1 incident

LON1: Core Switch Lockup

Downtime

Resolved Oct 25 at 05:00am BST

We have identified a soft-lockup condition on one of our core switches.

This condition has resulted in the affected core switch to pass health checks, however, fail to correctly route traffic.

We have worked with the equipment vendor, and have replaced the affected core switch.

Telemetry indicates this is a result of the power feed issues on 06-Oct-2024.

We have since observed a full restoration of service.

1 previous update

Oct 07, 2024
1 incident

DC1: Power Feed Issues

Downtime

Resolved Oct 08 at 03:18pm BST

What happened?

Tuesday 08-October-24 at

  • 19:00: We received alerts from our monitoring systems that our primary power feed had dropped offline. No disruption to service availability at this point.
  • 19:20: We receive alerts that several access (feed) switches have gone offline and are unreachable internally.
  • 20:59: We receive alerts that the offline access switches have come back online and are carrying traffic correctly.
  • 21:05: We manually verify that workloads are back online...

3 previous updates

September 2024
No incidents reported
August 2024
Aug 12, 2024
1 incident

Telehouse North Outage

Resolved Aug 12 at 03:02pm BST

We are aware of an issue in Telehouse North affecting multiple networks (Google, AWS etc).

This issue is caused by high temperatures, causing equipment to go into over-temperate protection.

Our services are fully online, and traffic has been gracefully routed away through alternative points of presence.

All of our equipment is currently running within normal operating temperatures.