Previous incidents
October 2024
Oct 25, 2024
1 incident
LON1: Core Switch Lockup
Downtime
Resolved Oct 25 at 05:00am BST
We have identified a soft-lockup condition on one of our core switches.
This condition has resulted in the affected core switch to pass health checks, however, fail to correctly route traffic.
We have worked with the equipment vendor, and have replaced the affected core switch.
Telemetry indicates this is a result of the power feed issues on 06-Oct-2024.
We have since observed a full restoration of service.
1 previous update
Oct 07, 2024
1 incident
DC1: Power Feed Issues
Downtime
Resolved Oct 08 at 03:18pm BST
What happened?
Tuesday 08-October-24 at
- 19:00: We received alerts from our monitoring systems that our primary power feed had dropped offline. No disruption to service availability at this point.
- 19:20: We receive alerts that several access (feed) switches have gone offline and are unreachable internally.
- 20:59: We receive alerts that the offline access switches have come back online and are carrying traffic correctly.
- 21:05: We manually verify that workloads are back online...
3 previous updates
September 2024
No incidents reported