We have identified a soft-lockup condition on one of our core switches.

This condition has resulted in the affected core switch to pass health checks, however, fail to correctly route traffic.

We have worked with the equipment vendor, and have replaced the affected core switch.

Telemetry indicates this is a result of the power feed issues on 06-Oct-2024.

We have since observed a full restoration of service.

We are aware of a fault affecting our core network infrastructure in our LON1 location.