All services are online

Last updated on Dec 04 at 06:26am GMT

London 1 Data Centre (LON1)
100.000% uptime
121 days ago
Today
London 2 Data Centre (LON2)
100.000% uptime
121 days ago
Today
LON1 - Border
Operational
LON1 Core
Operational
LON2 - Border
Operational
LON2 - Core
Operational
DDoS Protection
Operational
Web Application Firewall (WAF)
Operational
Customer Portal
Operational
Dedicated Servers (lon1-a4)
Operational
London 1
Operational
London 2
Operational
LON2 Subscriber Services
Operational
Leased Lines (Ethernet Circuits)
Operational
Broadband Fusion Cluster 1
Operational
DNS Server 1
Operational
SMTP Relay 1 (London)
Operational
Nameserver 1
Operational
Nameserver 2
Operational

Previous incidents

Dec 03, 2025

Virtual Private Cloud Cluster 2: Availability Issues

Degraded

Resolved Dec 03 at 04:24pm GMT

Reason For Outage

Executive Summary

On Tuesday 2nd December 2025, two network devices in one of our data centre racks experienced rare simultaneous hardware failure, temporarily affecting some services hosted in a specific area of our cloud platform.

Our systems initially handled the first failure automatically with no customer impact, but when the backup device failed just three minutes later, our technical teams immediately enacted emergency procedures.

By re-routing affected connec...

3 previous updates
Previous updates